Swift Current is one of nine rural communities where SaskEnergy will be discontinuing cashier function in order to pay bills in person.
While cashier services will be retained in Saskatoon and Regina, effective Jan. 2, cashiering services will be discontinued in Prince Albert, Moose Jaw, Yorkton, North Battleford, Swift Current, Weyburn, Estevan, Tisdale and Kindersley. No job loss will occur as a result of this change, as SaskEnergy will now focus frontline employees on customer service in higher demand areas, such as telephone inquiries and new customer connection activity.
SaskEnergy notes that on average, less than four per cent of customers now use cashier service at these locations. Use of cashiering services has steadily declined as the majority of customers pay their natural gas bills via on-line and telephone banking services, or pre-authorized withdrawal with SaskEnergy.
“As the needs of our customers change, it’s important that SaskEnergy keep pace and continue to provide high levels of service,” said Doug Kelln, SaskEnergy President and Chief Executive Officer. “This measure will help us to better focus resources on demands from a rapidly increasing residential, business and industrial customer base across the province.
“We also wanted employees to continue working on these customer-related responsibilities within their home communities with no relocation necessary,” Kelln added.